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Privacy Policy

Introduction to the privacy policy of Cyntora AB

Welcome to Cyntora.com, operated by Cyntora AB, a leading provider in the field of digital marketing services. Registered in Sweden under the organisation number 559381-8023, our company is dedicated to delivering innovative marketing solutions while prioritising the privacy and security of our clients’ data.

As the data controller, Cyntora AB is responsible for the personal data we process in connection with the provision of our marketing services and during your interactions on our website, Cyntora.com. We recognise the importance of protecting your personal information and are committed to processing it responsibly, ethically, and in compliance with applicable privacy laws and regulations.

Processing of personal data

At Cyntora AB, we serve as the data controller for the personal information we process as you engage with our services. Whether you are visiting our websites, participating in our events, entering into agreements with us, or interacting with us in any form, we recognise the importance of your personal data and are committed to processing it responsibly. Our commitment extends to all facets of our operations, including the digital interactions on Cyntora.com and physical interactions during marketing events or other business engagements.

Our role as data controller encompasses a commitment to transparency about the data we collect, the purposes for which it is used, and how it is safeguarded. We believe it is essential to build a relationship of trust with you, our clients and website visitors, by ensuring that your personal data is handled securely and with the utmost care.

This privacy policy outlines our practices regarding the collection, use, and protection of your personal information. By using our services and visiting our website, you are agreeing to the terms of this policy. We encourage you to read this document thoroughly to understand how your information is managed at Cyntora AB.

In the subsequent sections, we will detail the specific types of personal information we collect, how we utilize it to enhance our services, the circumstances under which we might share it with third parties, and the measures we take to protect it.

Cookies and data collection

Cookies and tracking technologies:

We use cookies and similar tracking technologies to gather data about your visit, such as your IP address, browser type, operating system, and navigation patterns. This information helps us understand how visitors use our website, which pages are most popular, and how visitors navigate through our site.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Analytics services:

We utilise third-party analytics services like Google Analytics to collect and analyze data on website traffic and interaction. This data provides insights into user behavior and helps us improve our website design and content.

User interactions:

We collect data from your interactions with our website, such as the links you click, the pages you visit, the length of time you spend on each page, and the sequence of your navigation through the site.

Data collection for our customers

For you as a customer of Cyntora AB, we handle different types of information to facilitate and enhance our business relationship. This data allows us to provide personalised services, manage our interactions efficiently, and fulfil our contractual obligations. The types of personal data we collect include:

  • Customer Number: We assign a unique customer number to each client to facilitate the management and tracking of your accounts and transactions with us.
  • Company Name and Business Details: We collect your company’s name along with other pertinent business information such as the organisation number to ensure accurate business communication and legal compliance.
  • Contact Information: We gather contact details including address, telephone number, and email address to facilitate smooth communication and provide support when needed.
  • Contracts and Proposals: We maintain records of the agreements and proposals, including offers and service agreements, to ensure both parties adhere to their terms and for future reference.
  • Product Information: We keep details of the products and services you have purchased or shown interest in, which helps us tailor our offerings and provide relevant product support.
  • Invoices and Payment Status: We process and store information related to invoices and payments to manage financial transactions, account for proper billing, and keep track of payment statuses.

This information is essential for us to provide you with our services, communicate effectively, and meet our legal and financial obligations. We are committed to protecting the confidentiality and security of your data and will handle it in compliance with applicable privacy laws and our internal data protection policies.

Sharing of information

We process personal data as required by law. This includes regulatory requirements, responding to legal processes, or necessary disclosures in connection with acquisitions, mergers, or divestitures.

We do not share your personal information with third parties without your explicit consent, except in the following cases:

  • When required by law.
  • With service providers who help us operate our website and perform our services, provided they adhere to this privacy policy.

To ensure security and fraud prevention

The security of your personal information and our systems is a top priority. We process data to prevent, detect, and investigate fraud, misuse, or security breaches that could impact you or Cyntora AB.

This privacy policy is designed to inform you about our practices, including how your information is collected, used, and protected. We encourage you to read through this document to understand our commitment to safeguarding your privacy while providing high-quality digital marketing services.

As data controllers, we are fully aware of our responsibilities under applicable data protection laws and strive to ensure that all personal data is treated with the utmost care and security. Your trust in our handling of your personal data is crucial to us, and we are committed to maintaining that trust through transparency and integrity in all our data practices.

Your rights regarding personal data

At Cyntora AB, we respect your rights over your personal data. You have the right to access, correct, and request deletion of your personal data. You can also restrict processing, object to processing, and request the portability of your data to another service provider. Furthermore, you have the right to lodge a complaint with a data protection authority if you have concerns about how we handle your data.

For assistance with any of these rights, please contact us using our contact form on our website. We are committed to promptly responding to your requests and ensuring your rights are fully respected.

Changes to this policy

We may update this privacy policy from time to time. We encourage you to regularly review this policy to be informed about how we are protecting your information.